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You can search for your property in the Travis County Appraisal District (TCAD) records online here: Travis CAD. If City of West Lake Hills isn’t listed as a taxing jurisdiction for your property, then you are not located in the city limits.
Another way to find out is to search for your property on the City of Austin Jurisdictions Map located online here: Austin TX GIS
Please refer to the list below to determine the appropriate person to direct your questions to:
The City’s Zoning Map is available on the City website under How Do I View City Maps. The zoning map shows the zoning district for each property within the city limits. If you need to request a formal zoning determination from the City in writing, please send the request to Jennifer Bills, Director of Building & Development, by Email. There is a $50 fee for a zoning determination letter.
The City enforces its Subdivision Ordinance, Sign Ordinance, and certain commercial site development projects in the Extra Territorial Jurisdiction (ETJ). The ETJ is also subject to requirements by Travis County WC&ID # 10 and ESD # 9, and potentially other County regulations.
Yes. Please refer to Code of Ordinances, Article 22.03, Division 8. Impervious cover regulations differ by zoning district. Single-family residential properties that are 0.5 acre or larger have a maximum of 25% impervious cover. Smaller properties that are on central wastewater have an impervious cover bonus as outlined in the Code. Non-residential properties have higher impervious cover maximums and have the option to apply for incentives to increase the impervious cover maximum. Code of Ordinances website: Impervious Cover
Yes. Please refer to the City’s Drainage Manual, which can be found on the Building and Development page on the City website here: Drainage Manual
The level of detail you will need to provide depends on the development category applicable to your project (Type I, II, or III). Drainage plans should be turned in with the building permit application and are reviewed by the City Engineer’s office.
The first step is to contact the Director of Building & Development Jennifer Bills to discuss your proposed variance. You will then be emailed the variance application and a summary of the variance process, application deadline, and public hearing dates. The deadline for a complete application is below.
Variances are first considered by ZAPCO for a recommendation, and then depending on the type of variance, the application will be forwarded to either the City Council or the Board of Adjustment. ZAPCO meets the third Wednesday of each month. If the variance is considered by City Council, it will go onto the immediately following City Council agenda, the fourth Wednesday of the month. If it needs to be considered by the BOA, it will go to the BOA agenda on the following month’s agenda on the second Wednesday. Variance applications are due to staff approximately 45 days prior to the ZAPCO meeting. Staff will handle public noticing requirements and will provide you with a public notice sign to place on your property. Please review the City’s Application Submittal Policy located online here: Application Submittal Policy
Please contact Development Coordinator Joel Sherrouse to determine if a pre-application meeting is needed. If so, you will then need to submit a completed Pre-Application Meeting Request Form. The purpose of a pre-application meeting is to go through general processes and Code requirements to point applicants in the right direction before getting too far into the plan development process. Small projects and interior-only projects typically do not require a pre-application meeting.
When you are ready to turn in your building application, please contact Zoning & Planning Secretary Mark Littrell at (512) 327–3628 or by Email to help you determine the applicable application fees. All applications must be submitting through MyGovermentOnline, at MGOConnect. No hard copies are accepted.
Please contact Development Coordinator Joel Sherrouse to determine if a pre-application meeting is required. Interior remodels/finish-outs do not need a pre-application meeting.
Commercial building permit applications are available online here: Commercial Building Permit Application
Please keep in mind non-residential/commercial building permit applications involving exterior work must go through the Zoning & Planning Commission (ZAPCO), and City Council for review and approval before the City can issue a building permit.
When you are ready to turn in your building application, please contact Zoning & Planning Secretary Mark Littrell at (512) 327–3628 or by Email to help you determine the application fees.
Building permit applications, including sign permit applications are, are located on the Building & Development page of the City website here: Building Permit Applications
Don’t see the application you’re looking for? Please contact Mark Littrell at the contact info provided on the bottom of that page.
It depends on the type of permit, and also depends on the amount and type of comments/questions staff may have upon review. Larger projects, such as reconstruction or new construction, may take a few months or longer to have a permit issued. If your project includes variances, this may add another two to three months (sometimes longer) to the process. Because the City is small, we have several third-party reviewers who also review permit applications. We strive to provide a complete set of comments within three to four weeks of application submittal; however, it may take a longer or shorter amount of time depending on schedules and any issues beyond the control of staff.
Please note that permit fees must be paid up front and the application must be considered administratively complete before it is routed for technical review. You will be notified if any additional information is needed for the application to be complete.
Yes. Swimming pools require a separate permit, even if you are turning in a building permit application for a remodel/addition/new construction. There are also separate fees associated with the pool permit application.
Yes, new fence construction and some remodels require permits. The Fence Permit Application is available online here:
Fence Permit Application
Most development fees are included in the building application packet. For a full listing of fees, please see Appendix A: Fee Schedule in the City’s Code of Ordinances.
Code of Ordinances website: Appendix A Fee Schedule
Yes, roofing requires a permit. You can use the small project permit application available online here: Small Project Permit Application
All metal roofs require a sample at the time of the submission. Roof overhangs and eaves, shall not encroach into building setbacks-Section 22.03
Prior to submitting an application, you must request and attend a Preliminary Conference with city staff. Applications for an Amending Plat, Replat, Minor Plat, Preliminary Plat, or Final Plat must following the submittal and resubmittal schedule below. Applications without all required documents list in the Subdivision Checklist (coming soon) will be deemed incomplete. For a recommendation of approval, all requirements of Chapter 36 Subdivisions must be provided.
All credit card sales are final, with the exception of any City generated duplicate payments. Refund requests must be made in writing and submitted with all supporting documentation to the Finance Department for approval. Any approved refunds will be processed with a paper check.
Examples would include severe weather warnings and updates, hazardous trafficor road conditions inside the city or affecting local routes, and any other situationthat could impact the safety, property, or welfare of our citizens. The system willalso be used to send important messages regarding city services and events.
Residents should still call 911 in case of emergency. For non-emergencies,residents should call (512) 327-1195 to reach the police department and (512)327-3628 for all other departments. Also, our city web site will continue tobroadcast important announcements and we will continue to send newslettersand letters to communicate with residents.
Additionally, you may request to have additional phone numbers and e-mail addresses entered into our database for priority calling. The system accepts up to three phone numbers and two email addresses per contact.
For non-residents or owners who reside out of the city, you may provide anadditional phone number to be included in our database to contact during certainsituations. In general, calls are sent to the primary number only, but we alsohave the ability to call multiple numbers for each resident or business whenrequested by the resident or business. Please go to the city websiteor contact our city hall office at (512) 327-3628 toprovide us with that information or to add phone numbers to your address.
Yes. Please go to the city website or contact us at (512)327-3628 to change the phone number in our notification database.
You may pay in Cash, Money Order, Cashier's Check, Visa, Discover, MasterCard or American Express, or Apple (credit card holder must be present to sign). There is a 3.95% administrative fee on credit cards. No personal or business checks are accepted.
The office is closed for lunch from 12:00-1:00PM.